User Data Deletion Instructions

User Data Deletion Instructions

Last Updated: October 2025

Your Right to Data Deletion

At All in Wales, we respect your privacy and your right to control your personal data. Under UK GDPR, you have the right to request deletion of your personal information at any time.

What Data We Store

We collect and store the following types of personal data:

  • Email addresses (for newsletter subscriptions)
  • User account information (username, email, password, profile data)
  • Usage data through Google Analytics (anonymised)
  • Any information you provide through contact forms

For full details, please see our Privacy Policy.

How to Request Data Deletion

You can request deletion of your data in the following ways:

Option 1: Delete Your Account Directly

If you have a user account, you can delete it yourself:

  1. Log in to your All in Wales account
  2. Go to Account Settings or Profile Settings
  3. Click on “Delete Account” or “Close Account”
  4. Confirm your deletion request
  5. Your account and associated data will be permanently deleted within 30 days

Option 2: Unsubscribe from Newsletter

To remove your email address from our newsletter list:

  1. Click the “Unsubscribe” link at the bottom of any newsletter email
  2. Your email will be immediately removed from our mailing list
  3. You may receive one final confirmation email

Option 3: Contact Us Directly

If you prefer personal assistance or have specific deletion requests:

Email: info@allinwales.com
Subject Line: Data Deletion Request

Please include:

  • Your full name
  • Email address associated with your account
  • Specific data you want deleted (account, newsletter, etc.)
  • Any additional information to help us locate your data

What Happens After You Request Deletion

Timeline

  • Immediate acknowledgment: We will confirm receipt of your request within 48 hours
  • Processing time: Your data will be deleted within 30 days of verification
  • Confirmation: You will receive a final confirmation email once deletion is complete

What Gets Deleted

When you request data deletion, we will remove:

  • Your user account and profile information
  • Your email address from our newsletter list
  • Any contact form submissions you’ve made
  • Any comments or content you’ve posted (if applicable)

What May Be Retained

In some cases, we may need to retain certain information:

  • Data required for legal or regulatory compliance (e.g., accounting records)
  • Anonymised analytics data that cannot be linked back to you
  • Backup copies (which will be deleted during routine backup cycles within 90 days)
  • Information necessary to resolve disputes or enforce our Terms of Service

We will inform you if any data needs to be retained and the reason why.

Verification Process

To protect your privacy and prevent unauthorised deletion requests, we may need to verify your identity before processing your request. This may involve:

  • Confirming your email address
  • Asking security questions about your account
  • Requesting additional identification if there are concerns about unauthorised access

Google Analytics Data

For data collected through Google Analytics:

  • This data is anonymised and cannot be tied to individual users
  • We cannot manually delete specific user data from Google Analytics
  • Analytics data is automatically deleted after 26 months
  • You can opt out of Google Analytics tracking using browser extensions or privacy settings

Consequences of Data Deletion

Please be aware that deleting your data will result in:

  • Loss of access to your user account and saved preferences
  • Removal from our newsletter and communications
  • Inability to recover your account or data once deleted
  • Loss of any content, comments, or contributions you’ve made

Data deletion is permanent and cannot be undone.

Alternative: Data Export

If you would like a copy of your data before deletion, you can request a data export:

  1. Contact us at info@allinwales.com
  2. Request a “Data Export” or “Data Download”
  3. We will provide your data in a portable format (typically CSV or JSON)
  4. After receiving your data, you can then proceed with deletion if desired

Questions or Problems

If you encounter any issues with data deletion or have questions:

Email: info@allinwales.com
Subject: Data Deletion Assistance

We aim to respond to all enquiries within 48 hours.

Your Other Data Rights

In addition to deletion, you also have the right to:

  • Access: Request a copy of the data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Object: Object to certain types of processing

For more information about these rights, please see our Privacy Policy.

Complaints

If you are not satisfied with how we handle your data deletion request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Contact Information

All in Wales
Email: info@allinwales.com
Address: The Glas Pontcanna Cardiff

We are committed to protecting your privacy and handling your data responsibly. Your trust is important to us.